FREQUENTLY ASKED QUESTIONS (FAQ)
REGISTRATION
1. How and where do I register for my e-Warranty?
To register for your e-Warranty, you’ll need a Yamaha Music ID. If you already have an account, simply log in. If not, creating one is quick and easy! Visit the E-Warranty Registration page or scan the QR code found on our e-Warranty registration promotional materials available at any Yamaha dealer.
Once on the Yamaha e-Warranty Registration landing page, click the “CLICK HERE” button to begin. Choose either “Sign In or Register via Social” or “New User” to proceed. After logging in, select your product model, enter the Serial Number and purchase date, and confirm your email address to complete the registration process.
2. How would I know if my instrument has been successfully registered?
You'll know your instrument has been successfully registered when the "Warranty Certificate" tab appears next to the registered product. Click the tab to view your Warranty Certificate, which includes the warranty expiry date.
3. I can't find the serial number of the model as stated on the invoice and/or delivery Note but I can find serial numbers of the few component models that make up the complete set?
Yes, certain product comes with few components to make a complete working set. Please register all the component models individually.
4. I can’t find a non-Yamaha brand product (e.g., Line 6) in the product list. How can I register the warranty for this product?
Products distributed by YMM but not manufactured by Yamaha come with a 12-month warranty from the date of purchase or invoice date, and no registration is required. Please retain your official receipt or invoice as proof of purchase for verification purposes.
5. Can I transfer the e-Warranty anytime?
Yes, you can transfer the e-Warranty, but you must notify our Service Centre to update the information. Failure to do so may result in the warranty being void. The warranty period will remain unchanged, starting from the original purchase invoice date. (You may pass the invoice to the next owner).
6. Customer who fail to make online registration, will the warranty be void?
Customer will still enjoy the regular warranty term, provided the customer could present the purchase invoice to the Authorised Service Centre (ASC) when making a warranty claim. However, this customer will not enjoy the EXTRA 6 months warranty extension which is only exclusive for e-warranty registration.
7. Simple instructions to help me to register e-warranty?
Kindly refer to https://my.yamaha.com/en/support/warranty/index.html
8. I wish to have personal guidance on this online registration. where can I find help?
You may contact our Customer After-sales Service at 03-7803 7556.
EXTENDED WARRANTY
1. What is the Warranty Duration?
Generally, the warranty duration is one year for electronic and acoustic products which are qualified for warranty. Acoustic Piano is given six years warranty. Please refer to the warranty duration table under section Warranty Period List.
2. Do Yamaha provide warranty extension for online registration?
Yes, we do. We appreciate your kind effort in doing e-registration. You will be given a 6 months extended warranty if you register the e-warranty within 60 days from your date of purchase. Please retain your official receipt or invoice as proof of purchase for verification purposes.
MAKING A WARRANTY CLAIM
1. How do I make a warranty claim?
If you have registered for our e-warranty, please present your good for repair to the nearest Yamaha Authorised Service Centre, refer to page Authorized Service Centre for details. Our authorized technicians will be able to help to verify your product’s warranty expiry date. Please present your official receipt or invoice as proof of purchase for verification purposes.
2. Do I need to provide any hard copy document evidence of the e-warranty? If so, would I be provided with a hardcopy or would I be required to print a copy personally?
No hard copy of the e-warranty certificate is required as your record has been captured into our data base. You may however be asked by Authorized Service Centre to present the original purchase invoice as further verification if needed. If you have not registered for the e-warranty, it is mandatory for you to present your purchase invoice to the Authorized Service Centre (ASC)
3. How do I know that my good falls within the warranty period?
You can check the warranty expiry date anytime through your Yamaha Music ID account. The expiry date, along with a 'Warranty Certificate' tab, will appear next to the registered product. The warranty period begins from the date on your purchase invoice, so it's important to enter the correct purchase date during registration. Incorrect date entry may void your warranty.
EXTEND OF WARRANTY COVERAGE
1. Is the warranty limited only to the country of purchase?
Yes, this warranty is only limited to Malaysia, the country of purchase.
2. Are all products covered by the e-warranty?
Kindly refer to the Warranty terms and conditions for details. There are certain products not covered under the e-warranty, and you can’t proceed for e-warranty registration of these products.
3. What’s the scope of e-Warranty cover?
Exceptions and exclusions are spelled clearly under the Warranty Terms and Conditions. Kindly refer to that section for further details
4. Does it cover any accidental damages?
No, as stated in the Terms and Conditions Clause 6 under the Warranty section.
CLAIMING FOR TWO FREE PIANO TUNING SERVICES
1. In the case of Acoustic Piano, do I have to call the Piano ASC for the 1st free tuning service after successful registration of the e-Warranty?
Upon successful registration, we will notify the nearest Authorised Service Centre (ASC) and the ASC will call you for tuning appointment.
2. Similar arrangement apply to my 2nd free tuning service?
Yes, the same ASC will call and make appointment with you for the second free tuning service.